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Troubleshooting Topics
Here is a list of the problems and their solution which we know about. If you do not find a solution to your problem below please email the support team.
Problem - I have logged on but the page is not updating
Problem - When I get to the first page, I type in my member name and password and click on Login, but nothing happens…….
Solution - Click on Login and you will go on into the Client Area.
Problem - When I get onto one of the instrument pages, all the graphs and tables and dials are too big in the frames and I cannot see all the information without scrolling around……
Solution - You need to adjust your Display settings - click on the Start button on your PC screen, go to Settings, then Control Panel - double click on Display, and click on the Settings tab -we recommend setting your Display to 1024 x 768.
Problem - I have been on the site successfully, but when I go back to another instrument or back to the site from another website, I see old information, or the pages appear to not be updating……..
Solution - Browsers often store pages you have looked at before in a cache, and then take you back there to what is now an out of date display - hold the Ctrl key and click on F5 and the page will rebuild with current information.
You may also find emptying the cache that has built up solves this problem, and helps the speed of your browser - click on the Start button on your PC screen, go to Settings, then Control Panel - double click on Internet Options and the General Tab - in the section Temporary Internet Files click on the Delete Files section - it can take some seconds for this to be completed if a large cache has built up.
Problem - I have logged on but the page is not updating…….
Solution - You may be using an old browser that cannot cope with the Java applets that run our information frames - we recommend that you use either Netscape Navigator version 4.7 or higher, or Microsoft Internet Explorer 5.0 or higher as your browser for best results. Please use the following instructions to identify and configure your browser settings ;-
1. Microsoft Internet Explorer 5.0
To identify which version you have, click on Help and then click on About internet explorer. If you do not have Internet Explorer 5.0, please click on this link to upgrade from Microsoft.
To configure your browser please click on Settings, then Tools, then under Internet Options click on the General Tab. Under (Temporary Internet files) click on Settings-
Then check radio button against Every visit to the page.
Return to Internet Options and click on the Advanced Tab - next click Restore Defaults.....Click Apply -this will enable Java scripts
2. Netscape Communicator 4.7
To identify which version you have, click on Help and then on About Communicator. If you do not have Netscape Communicator 4.7, please click on this Link to upgrade from Netscape.
To configure your browser please click on Settings, then Edit, then Preferences, then click on Advanced, then Cache.
Click Everytime in "Document in cache is compared to document on network".